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FAQ

Custom Made

 

1. How long to custom made a dress?

 3-6 weeks depends on the complexity. We will advice you the estimate delivery date.

 

2. Can I choose the color which differ with photo display?

No unless we have stated other available colors in product's description.

For bridesmaid dress, please email to request for available colors.

 

3. Is alteration provided if the dress is not fit?

Yes, alteration provided and it is FOC.

Alteration your own gown service also provided with RM30~RM100 charges.

 

4. Do you provide custom made for rent?

Yes, we provide custom made for rent but it is limited to our display gowns and dresses only.

The rental will be RM 199~RM 400 for 7 days and additional RM100 for 3 days (other date) if you want to rent for other purpose.

 

5. What measurements are required?

 Please click the link for: Measurement Guide. Email your measurement to lovelygown@gmail.com

 

Purchase

 

1. Do I need to set up an account to place an order?

No. You can order by email to lovelygown@gmail.com. We will advice you the product's availabilty and deliver charge according to your location
 

2. Can I make a change after I've placed my order?

Yes, but no changes can be made once you made the payment to us.

 

3. How can I pay for my order?

Currently we accept bank in via Maybank and CIMB only.
 

4. Should I pay for Shipping Fees?

Yes, you need to pay for shipping fee (Pos Laju). All the price stated is without deliver charge.
 

General

 

1. Can I try the dress before order?

Yes, you are welcome to visit us for dress fitting. However, only 'Lovelygown for Rent' and 'LovelyDress for Rent' have ready stock to try.

 

2. Where is our shop located?

We do not own a proper physical shop but a home-based studio. Please make appointment before you come and please check the next appointment avaibility.

 

Please find our location here.